Shipping and Return Policy

Explore Exceptional Service and Quality at Jewelmine Private Limited

At Jewelmine Private Limited, our unwavering dedication to service and quality is deeply embedded in our company values. If your order arrives in anything less than perfect condition, be assured that we are committed to swiftly addressing any concerns. With the exclusion of bulk orders (10 items or more), any unused item in its original packaging is eligible for return within 7 days from the shipment date, allowing you to claim a full refund for your purchase. The responsibility for the return shipment cost lies with the customer. For assistance in processing your return, connect with us at [email protected]. Before placing an order, we recommend a thorough review of the size reference pictures.

Revamped Refund Policy

Our robust 15-day refund policy stands firm, ensuring a seamless experience. Refunds or exchanges are not possible if Seven days have elapsed since your purchase. To initiate a return, the item must be unused and in the same condition as received, complete with its original packaging.

Addressing Missing or Delayed Refunds

Double-check your bank account to ensure the absence of the refund. Reach out to your service provider as the refund may take some time to reflect. Seek clarification directly from your bank through a phone call, given the varying processing times. If, despite these efforts, the refund remains elusive, contact us at [email protected].

Navigating Return Responsibilities

When initiating a return, you bear the responsibility for the non-refundable shipping cost. If eligible for a refund, the return postage cost will be deducted. The delivery time for your replacement item may vary based on your location. Opting for tracked shipping is highly recommended to ensure the secure receipt of your item, as we cannot guarantee its arrival without tracking.